Software Development Engineer – Customer Service Self-Service Automation (CS ARIA)
Amazon · Hyderabad
| Company | Amazon |
|---|---|
| Role | Software Development Engineer – Customer Service Self-Service Automation (CS ARIA) |
| Location | Hyderabad |
| Work mode | On-site |
| Experience | 1–3 years |
| Job type | Full-time |
About this job
Amazon is hiring a Software Development Engineer in Hyderabad for CS ARIA, the team that automatically fixes order problems for customers across the help page, chat and voice. It also runs self-service for Amazon Business and customer service through Alexa+.
You will own medium to large features end to end, design secure and extensible services, start from customer needs, track results like automation rate and repeat contacts, review code and mentor juniors. The role is in the office.
Eligibility
- 2+ years of professional software development
- 2+ years designing systems for reliability and scale
- Programming in at least one language
- Plus: full life cycle practices
- Plus: bachelor's in computer science
Skills required
What you will do
- Own self-service features end to end
- Design secure, extensible services
- Align with product and CS operations
- Track launch metrics and improve
- Review code and mentor juniors
How to apply
- Open the official Amazon job page with the Apply button and submit your application there.
- Tailor your resume to customer-facing automation you built and the metrics it moved.
Before the interview, prepare:
- Designing a self-service refund flow
- Measuring automation rate and repeat contacts
- Handling failures in a chat workflow
- Amazon leadership principles stories
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