Technical Support Engineer – UEX (Remote Desktop & Virtual Desktop)
Microsoft · India
| Company | Microsoft |
|---|---|
| Role | Technical Support Engineer – UEX (Remote Desktop & Virtual Desktop) |
| Location | India |
| Work mode | On-site |
| Experience | 1–3 years |
| Job type | Full-time |
| Salary | Not disclosed |
| Last date | Not mentioned. Apply early. |
About this job
Microsoft's Customer Service & Support team is hiring a Technical Support Engineer in India for user experience (UEX) issues. You will help business customers fix problems with Remote Desktop, Windows Virtual Desktop, user profiles, printing and app deployment, using Microsoft's AI-assisted support tools.
Eligibility
- Bachelor's degree in Computer Science, IT or a related field with strong hands-on skills in the technologies listed, or 3+ years in technical support, consulting or IT
- Remote Desktop Services, Windows Virtual Desktop and FSLogix
- PowerShell, WMI and DCOM; VMware, with some Citrix exposure
- Fluent English, and able to pass Microsoft's cloud background check
Skills required
What you will do
- Own customer cases from investigation to fix, working with other teams when needed
- Troubleshoot Remote Desktop, user profile, printing and application issues
- Share knowledge with peers and keep building your skills through training
- Spot product defects and escalate them so they get fixed
How to apply
- Open the official job page using the button below
- Read the full description and check you meet the requirements
- Apply directly on the company's careers site with an updated resume
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