Customer Support Engineer – I
Mindtickle · Pune
| Company | Mindtickle |
|---|---|
| Role | Customer Support Engineer – I |
| Location | Pune |
| Work mode | Hybrid |
| Experience | 1–3 years |
| Job type | Full-time |
| Qualification | Degree in Computer Science, IT or Electronics |
| Salary | Not disclosed |
| Last date | Not mentioned. Apply early. |
About this job
Mindtickle is hiring a Customer Support Engineer – I in Pune (hybrid) to troubleshoot and fix technical issues for global enterprise customers of its SaaS sales-enablement and AI platform. It is an early-career role for engineers with up to about 2 years of experience.
Eligibility
- Degree in Computer Science, IT or Electronics, with up to about 2 years of experience (B2B SaaS or product company preferred)
- Basics of web apps, HTTP, JSON and REST APIs; some programming, Python preferred
- Very good written and spoken English
- Willing to work rotational shifts, including US hours
Skills required
What you will do
- Resolve customer issues across the web app, APIs and integrations, owning each ticket from start to close within SLA
- Diagnose problems using logs, dashboards and browser dev tools, and escalate complex cases to L2 with clear analysis
- Write runbooks and knowledge-base articles
- Share customer feedback with Engineering, Product and QA
How to apply
- Open the official job page using the button below
- Read the full description and check you meet the requirements
- Apply directly on the company's careers site with an updated resume
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