Software Engineering MTS – Production Support & AI Automation
Salesforce · Hyderabad
| Company | Salesforce |
|---|---|
| Role | Software Engineering MTS – Production Support & AI Automation |
| Location | Hyderabad |
| Work mode | On-site |
| Experience | 3–6 years |
| Job type | Full-time |
| Qualification | Degree in computer science, engineering or a related field, or equivalent practical experience |
About this job
Salesforce is hiring a Member of Technical Staff in Hyderabad for its AI-native Academy. You will mix software development with production support: investigating cases, fixing production issues and joining support rotations, guided by a senior mentor.
The bigger goal is to build software, AI agents and tools that remove repeated manual work, such as case triage, access workflows, knowledge retrieval and log analysis. Strong performers can move into core product engineering teams.
Eligibility
- 3+ years of programming in Python, Java, JavaScript, TypeScript or Go
- Good grasp of data structures, APIs, testing and version control
- Ability to debug using logs, errors and system behaviour
- Interest in automation and AI-assisted development
- Salesforce admin or Apex experience is a plus
Skills required
What you will do
- Investigate support cases, defects, access and integration issues
- Automate recurring tasks like access requests and log analysis
- Build AI agents to classify cases and fetch knowledge safely
- Fix root causes in code, monitoring and tests
- Join incident response and on-call with mentoring
How to apply
- Open the official Salesforce job page with the Apply button and submit your application there.
- Tailor your resume to automation or tools you built that removed manual work, and production issues you debugged.
Before the interview, prepare:
- Log-driven debugging: tracing an error from a stack trace to the root cause
- Automation: turning a manual support step into a safe script
- AI agents for support: classification, retrieval and guardrails on actions
- Salesforce basics: objects, Apex triggers and permission sets
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