Support Engineer III – Amazon Marketing Cloud, Ad-Tech Solutions
Amazon · Bengaluru
| Company | Amazon |
|---|---|
| Role | Support Engineer III – Amazon Marketing Cloud, Ad-Tech Solutions |
| Location | Bengaluru |
| Work mode | On-site |
| Experience | 3–6 years |
| Job type | Full-time |
About this job
Amazon is hiring a Support Engineer III in Bengaluru for Amazon Marketing Cloud (AMC), its ad analytics platform. You will help partners and customers build on AMC and onboard smoothly.
You will solve complex customer issues across the AWS stack, act as escalation point, build repro cases to find defects, write queries, code samples and guides for data analysts, gather customer feedback for engineering and improve support processes. The role is in the office.
Eligibility
- 3+ years of technical support experience
- 2+ years with a scripting language
- Troubleshooting technical systems
- Bachelor's in computer science or equal
- Plus: AWS, Azure or Google Cloud knowledge
Skills required
What you will do
- Resolve complex customer issues
- Lead technical onboarding for customers
- Build repro cases for defects
- Write queries, samples and guides
- Share customer feedback with engineering
How to apply
- Open the official Amazon job page with the Apply button and submit your application there.
- Tailor your resume to complex support cases you led, onboarding you ran and guides you wrote.
Before the interview, prepare:
- Explaining a technical issue to a customer
- Building a minimal repro case
- SQL for ad analytics data
- Driving an escalation to closure
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