Sr Associate Support Engineer – Adaptive Planning, AI/ML & Platform Ops
Workday · Pune
| Company | Workday |
|---|---|
| Role | Sr Associate Support Engineer – Adaptive Planning, AI/ML & Platform Ops |
| Location | Pune |
| Work mode | Hybrid |
| Experience | 1–3 years |
| Job type | Full-time |
About this job
Workday is hiring a Sr Associate Support Engineer in Pune for Adaptive Planning, its financial and workforce planning product, including new AI agent features. You will handle a queue of customer cases and help keep the platform reliable.
The work covers troubleshooting reports and integrations, root-cause analysis with Kibana and Grafana, checking LLM outputs and logs for failures, SQL checks and API payload review. The shift is 8 AM to 5 PM IST with on-call. The role is hybrid (50% office).
Eligibility
- 1+ year in technical or application support for enterprise SaaS
- 1+ year writing SQL and running diagnostic scripts
- Reading JSON or XML API payloads and using the command line
- Hands-on with AWS, GCP or Azure monitoring
- Based in or willing to move to Pune
Skills required
What you will do
- Resolve customer cases within SLAs
- Troubleshoot planning data and integrations
- Review LLM outputs and logs for failures
- Help with root-cause analysis
- Keep runbooks and case notes up to date
How to apply
- Open the official Workday job page with the Apply button and submit your application there.
- Tailor your resume to SaaS support cases you solved, SQL checks you ran and any AI evaluation work.
Before the interview, prepare:
- Triage steps for a P1 incident
- Reading a JSON payload to find an error
- Using Kibana to trace a failed request
- Common LLM failure modes like hallucination
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