Technical Support Engineer
New Relic · Remote
| Company | New Relic |
|---|---|
| Role | Technical Support Engineer |
| Location | Remote |
| Work mode | Remote |
| Experience | 1–3 years |
| Job type | Full-time |
About this job
New Relic makes an observability platform that companies use to monitor the performance of their software. This Technical Support Engineer role is remote within India and works directly with customers who are installing, configuring or querying the platform.
You will troubleshoot technical problems, work with New Relic's engineering teams on the hard cases, and pass customer feedback on bugs and feature requests to the product team. It suits someone from a support, DevOps, system administration or software background who enjoys solving problems and explaining them clearly. Cloud certifications and experience reading application logs are a plus.
Eligibility
- Exact years of experience are not stated in the posting; check the official page
- Strong troubleshooting and customer-service skills
- Cloud, DevOps, system or database administration experience is a plus
Skills required
What you will do
- Resolve installation, configuration and data questions
- Work with engineering on complex issues
- Pass customer feedback to the product team
How to apply
- Open the official job page using the button below and read the full description
- Tailor your resume to the skills listed here and apply directly on the company's careers site
Before the interview, prepare:
- Troubleshooting scenarios: an agent not reporting data, high latency, missing metrics
- Reading logs and explaining what went wrong in simple words
- Linux, networking and cloud basics (AWS, Azure or GCP)
- How you handled a difficult customer conversation
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