Personalized Support Engineer
Twilio · Remote
| Company | Twilio |
|---|---|
| Role | Personalized Support Engineer |
| Location | Remote |
| Work mode | Remote |
| Experience | 1–3 years |
| Job type | Full-time |
About this job
Twilio is hiring a Personalized Support Engineer to work remotely from India, solving technical issues for top-tier customers. The shift is 1 PM to 10 PM IST, five days a week, and may include weekends.
Eligibility
- 2+ years in a client-facing technical role, ideally supporting REST APIs
- Able to troubleshoot cloud solutions
- Fluent English
- Experience with ticket systems like Zendesk
Skills required
What you will do
- Solve customer issues across Twilio products
- Work with customers' developers and architects
- Report reproducible bugs to engineering
- Work shifts that can include weekends and holidays
How to apply
- Open the official job page using the button below
- Read the full description and check you meet the requirements
- Apply directly on the company's careers site with an updated resume
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