Escalation Engineer - Cloud
Zscaler · Mohali
| Company | Zscaler |
|---|---|
| Role | Escalation Engineer - Cloud |
| Location | Mohali |
| Work mode | Hybrid |
| Experience | 6+ years |
| Job type | Full-time |
About this job
Zscaler is hiring an Escalation Engineer in Mohali (hybrid) to handle escalated customer issues on its cloud security products and work with engineering on fixes.
Eligibility
- 8+ years as a support engineer for cloud networking or web security products
- 7+ years with Linux, Unix or FreeBSD
- Experience with cloud-based products
Skills required
What you will do
- Handle escalated customer issues
- Take part in 24x7 support and on-call rotation
- Reproduce issues and share findings with engineering
- Document fixes in the knowledge base
How to apply
- Open the official job page using the button below
- Read the full description and check you meet the requirements
- Apply directly on the company's careers site with an updated resume
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