Wireless Escalation Engineer – Cisco Wireless & Campus Networks
Cisco · Bengaluru
| Company | Cisco |
|---|---|
| Role | Wireless Escalation Engineer – Cisco Wireless & Campus Networks |
| Location | Bengaluru |
| Work mode | On-site |
| Experience | 6+ years |
| Job type | Full-time |
About this job
Cisco is hiring a Wireless Escalation Engineer in Bengaluru for the Enterprise Wireless and Cloud Escalations team. This team is the final escalation point for Cisco customers on a portfolio worth about 4 billion dollars.
You will handle sensitive customer escalations across wireless, routing and switching, work with engineering to debug products and feed customer lessons back to developers. Time is split between operations, learning and expert documentation. The role is in the office.
Eligibility
- Bachelor's in CS or engineering with 8+ years of related experience
- Strong network infrastructure, hardware and software knowledge
- Troubleshooting APs, controllers, firewalls, routers and switches
- Cisco Catalyst 9000, Catalyst Center, ISE and WLC experience
- Python scripting; CCIE or CWNE is a plus
Skills required
What you will do
- Triage and resolve top customer escalations
- Debug wireless, routing and switching issues with engineering
- Go on site for the most severe cases when needed
- Script fixes for recurring problems
- Write expert documentation for the knowledge base
How to apply
- Open the official Cisco job page with the Apply button and submit your application there.
- Tailor your resume to severe wireless or campus network escalations you solved and how you handled the customer.
Before the interview, prepare:
- Wi-Fi troubleshooting: roaming, RF interference and client association
- WLC and AP join process and common failures
- ISE: 802.1X, RADIUS and policy flows
- Handling an angry customer during a major outage
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