Manager, Support Engineering – Bengaluru
Oracle · Bengaluru
| Company | Oracle |
|---|---|
| Role | Manager, Support Engineering – Bengaluru |
| Location | Bengaluru |
| Work mode | On-site |
| Experience | 6+ years |
| Job type | Full-time |
About this job
Oracle is hiring a Manager of Support Engineering in Bengaluru to lead a team that resolves customer service requests and runs day-to-day support delivery.
You will be the escalation point for difficult customer issues, watch the incident management process, work with QA and development on product problems, grow the knowledge base, track team metrics and drive process improvements and automation. Oracle does not state a number of years.
Eligibility
- Oracle does not state years of experience for this role; check the official page
- Experience leading a technical support team
- Strong incident and escalation management
- Comfortable working with engineering on product issues
Skills required
What you will do
- Lead and grow a support engineering team
- Handle difficult customer escalations
- Improve incident management and the knowledge base
- Track metrics and drive process improvements
How to apply
- Open the official job page using the button below and read the full description
- Tailor your resume to the skills listed here and apply directly on the company's careers site
Before the interview, prepare:
- Managing a major customer escalation end to end
- Support metrics you would track and why
- Coaching a support engineer who is struggling
- Working with development teams on recurring defects
Get jobs like this every day on WhatsApp. Free, no spam, only verified openings.
Join channelStay safe: DailyITJobs is not a recruitment agency and is not connected to Oracle. Apply only on the official website. Never pay anyone for a job, interview or offer letter.