Technical Support Engineer 2
Twilio · Remote
| Company | Twilio |
|---|---|
| Role | Technical Support Engineer 2 |
| Location | Remote |
| Work mode | Remote |
| Experience | 3–6 years |
| Job type | Full-time |
About this job
Twilio is hiring a Technical Support Engineer 2 (remote, India) for its Programmable Messaging product, the API that businesses use to send SMS and other messages to their customers.
You will handle support cases from wholesale providers and other customers, troubleshoot message delivery problems, and explain complex technical issues clearly by phone, email and chat. The role involves weekend, swing and night shifts. The posting asks for 3+ years in a client-facing technical role, ideally supporting REST APIs or enterprise software.
Eligibility
- 3+ years in a client-facing technical role (REST API or enterprise software support preferred)
- Understanding of web and telecom technology stacks
- Working knowledge of a programming language
- Flexible for weekend, swing and night shifts
Skills required
What you will do
- Resolve support cases from wholesale and enterprise customers
- Troubleshoot message deliverability issues
- Explain technical problems to technical and non-technical people
- Follow and improve support workflows
How to apply
- Open the official job page using the button below and read the full description
- Tailor your resume to the skills listed here and apply directly on the company's careers site
Before the interview, prepare:
- REST API basics: status codes, authentication, webhooks
- How an SMS travels from an API call to a phone (carriers, delivery receipts)
- Troubleshooting a message that was sent but not delivered
- Handling an upset customer under time pressure
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