Manager III, Support Engineering – Amazon Pharmacy Operations
Amazon · Bengaluru
| Company | Amazon |
|---|---|
| Role | Manager III, Support Engineering – Amazon Pharmacy Operations |
| Location | Bengaluru |
| Work mode | On-site |
| Experience | 3–6 years |
| Job type | Full-time |
| Qualification | Bachelor's degree in Computer Science, Computer Engineering or a related technical field, or equivalent experience |
About this job
Amazon is hiring a founding Manager III to set up a brand-new Support Engineering team for Amazon Pharmacy in Bengaluru. You will make the first hires, design how the team works and decide what gets automated first.
The team supports the global pharmacy fulfilment network 24x7, from triage and vendor-managed robotics incidents to routing defects to engineering. You will own SLAs, the automation roadmap and operational metrics, always keeping patient safety and HIPAA requirements first.
Eligibility
- 5+ years in technical support, production support or operations engineering
- 3+ years leading support, support engineering or ops engineering teams
- Experience running 24x7 multi-shift operations with rosters and on-call
- Experience using SLA, MTTR and ticket metrics to drive performance
- Experience leading high-severity incident management and RCA
Skills required
What you will do
- Build, hire and lead a 24x7 support engineering team
- Set severity, escalation paths and SLAs and report on them
- Hold robotics and automation vendors accountable for fixes
- Drive high-severity incidents and COE reviews
- Own the automation roadmap and improve operational metrics
How to apply
- Open the official Amazon job page with the Apply button and submit your application there.
- Tailor your resume to support teams you built or led, metrics you improved and automation your team delivered.
Before the interview, prepare:
- Running 24x7: rosters, handoffs, on-call fatigue and escalation design
- Metrics: SLA adherence, MTTR, backlog aging and repeat-ticket rate
- Vendor management: driving a hardware vendor to a lasting fix
- Amazon Leadership Principles: hire and develop the best, and ownership
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