Technical Support Engineer – Customer Service & Support (Bengaluru)
Microsoft · Bengaluru
| Company | Microsoft |
|---|---|
| Role | Technical Support Engineer – Customer Service & Support (Bengaluru) |
| Location | Bengaluru |
| Work mode | On-site |
| Experience | 1–3 years |
| Job type | Full-time |
| Qualification | Bachelor's degree in Computer Science, IT or related field |
About this job
Microsoft is hiring a Technical Support Engineer in Bengaluru for its Customer Service & Support (CSS) organisation. You will own customers' technical problems, investigate them and solve them using Microsoft's AI-powered support tools.
The role builds your troubleshooting, research and teamwork skills through training and readiness programmes. You will also spot product defects and escalate them so Microsoft products improve. It is an onsite role.
Eligibility
- Bachelor's degree in CS or IT and 1+ year of technical support, consulting or IT experience
- Or 3+ years of technical support, consulting or IT experience
- Fluent English for reading, writing and speaking
- Able to pass the Microsoft Cloud Background Check
- Strong problem-solving and customer communication
Skills required
What you will do
- Own and solve customer technical issues end to end
- Work across teams using troubleshooting tools and practices
- Build skills through training to handle more issue types
- Share knowledge with peers in support communities
- Find likely product defects and escalate them
How to apply
- Open the official Microsoft job page with the Apply button and submit your application there.
- Tailor your resume to technical problems you solved for users or customers and how you explained the fix.
Before the interview, prepare:
- Troubleshooting method: scope, reproduce, isolate and verify
- Basics: DNS, TCP/IP, HTTP status codes and Windows event logs
- Customer handling: calming an upset customer and setting expectations
- A support case where you found the root cause, step by step
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