Support Engineer IV – Amazon Pharmacy Operations
Amazon · Bengaluru
| Company | Amazon |
|---|---|
| Role | Support Engineer IV – Amazon Pharmacy Operations |
| Location | Bengaluru |
| Work mode | On-site |
| Experience | 3–6 years |
| Job type | Full-time |
About this job
Amazon is hiring a Support Engineer IV in Bengaluru as one of the first engineers on the new Amazon Pharmacy Support Engineering team. The team provides front-line technical support for the pharmacy fulfilment network, 24x7 across shifts.
You will triage fulfilment issues, chase robotics and automation hardware faults with vendors, and route real defects to engineering. A key goal is finding patterns in recurring issues and automating them away without any compromise on patient safety.
Eligibility
- 4+ years of software development or technical support
- Scripting in a modern language
- Strong troubleshooting and debugging of technical systems
- Experience in agile or similar team workflows
- Linux, REST API troubleshooting and distributed systems knowledge preferred
Skills required
What you will do
- Resolve fulfilment tickets within SLA in a 24x7 rotation
- Diagnose issues using logs, metrics, dashboards and queries
- Manage robotics and automation hardware incidents with vendors
- Write scripts and self-healing workflows for recurring issues
- Build monitoring and alarms, write runbooks and join COE reviews
How to apply
- Open the official Amazon job page with the Apply button and submit your application there.
- Tailor your resume to production issues you resolved, scripts or automation you wrote and the ticket volume you cut.
Before the interview, prepare:
- Log and metric triage: finding the failing component in a distributed flow
- SQL for support: queries to trace an order through several tables
- Automation: turn a manual runbook step into a safe script
- Amazon Leadership Principles: customer obsession and dive deep stories
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