Lead, Technical Services Engineer - Partners
MongoDB · Bengaluru
| Company | MongoDB |
|---|---|
| Role | Lead, Technical Services Engineer - Partners |
| Location | Bengaluru |
| Work mode | Hybrid |
| Experience | 6+ years |
| Job type | Full-time |
About this job
MongoDB is hiring a Lead Technical Services Engineer for its Partners team in Bengaluru. You will coach and mentor a team of partner TSEs while still handling the most complex partner and joint-customer issues yourself.
The team advises on schema design, performance, scaling and outages, and explains MongoDB internals. You will run day-to-day team operations with the manager, onboard partners and feed recurring problems back to Engineering. The role is hybrid for candidates based in Bengaluru.
Eligibility
- About 7 years building and running large production database systems (RDBMS, NoSQL or both)
- 2+ years leading teams, directly or indirectly
- Coding or scripting in a language such as Java, Python, C++, JavaScript or Go
- Strong Linux, storage and TCP/IP troubleshooting skills
- Experience with AWS, Azure or GCP and performance tuning
Skills required
What you will do
- Lead the team through complex technical problems and escalations
- Run daily team operations, hiring, training and reviews with the manager
- Support technology partners and guide them through design-wins
- Onboard partners with clear contacts and escalation paths
- Send regular pain and bug reports to Engineering
How to apply
- Open the official MongoDB job page with the Apply button and submit your application there.
- Tailor your resume to production database issues you solved, teams you led and customer or partner escalations you handled.
Before the interview, prepare:
- MongoDB internals: replica sets, elections, sharding and the WiredTiger cache
- Performance triage: slow queries, explain plans and index choices
- Linux troubleshooting: memory, I/O and network checks on a struggling database host
- Escalation story: a critical outage you led and how you communicated it
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