Senior Technical Support Engineer – Azure App Services (Configuration)
Microsoft · Bengaluru
| Company | Microsoft |
|---|---|
| Role | Senior Technical Support Engineer – Azure App Services (Configuration) |
| Location | Bengaluru |
| Work mode | On-site |
| Experience | 3–6 years |
| Job type | Full-time |
About this job
Microsoft is hiring a Senior Technical Support Engineer in Bengaluru for Azure App Services, focused on configuration issues. You will be a frontline technical expert for business customers, owning complex cases by phone and web from first contact to resolution.
The work covers web apps on Windows and Linux, Azure Functions, Docker deployments and IIS hosting. You will also write troubleshooting guides, mentor colleagues and work with product groups on escalations. It is an onsite role.
Eligibility
- 3 years of customer-facing product or technical support
- 2 years supporting Azure App Services customers
- Experience in at least three of: App Services, Functions, web apps, Docker or IIS
- Debugging in .NET, Java, Node.js, Python, PHP or Ruby
- Good networking basics and log analysis; AZ-900 or AI-900 is a plus
Skills required
What you will do
- Own and resolve complex App Services configuration cases
- Escalate cases to product groups with clear incident reports
- Write and improve troubleshooting guides and self-help content
- Mentor new engineers and run technical interviews
- Work with account teams to keep customer relationships strong
How to apply
- Open the official Microsoft job page with the Apply button and submit your application there.
- Tailor your resume to App Service deployment, startup or availability issues you fixed and how you found the cause.
Before the interview, prepare:
- App Service basics: plans, slots, app settings and scaling
- Startup failures: reading logs and checking configuration
- HTTP debugging with Fiddler: status codes, headers and timeouts
- Threads, memory and CPU: spotting a hung or slow web app
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