Senior Support Engineer – Elastic Stack
Elastic · Bengaluru
| Company | Elastic |
|---|---|
| Role | Senior Support Engineer – Elastic Stack |
| Location | Bengaluru |
| Work mode | On-site |
| Experience | 3–6 years |
| Job type | Full-time |
About this job
Elastic, the company behind Elasticsearch and the Elastic Search AI Platform, is hiring a Senior Support Engineer in Bengaluru. You will solve technical customer issues within contractual SLAs by phone, email, chat or remote session.
The support team spans many time zones and works closely with core developers. You will build lab environments to reproduce problems, write knowledge base content and take part in a weekend on-call rotation during regular hours.
Eligibility
- 5+ years in technical support, system administration or a similar customer-facing role (7+ for the C6 level)
- Background in system administration, networking or software engineering
- Good understanding of cloud-native and container systems like Kubernetes
- Hands-on Java/JVM, Linux, Windows and networking (LDAP, load balancers, proxies, SSL)
- Experience with REST APIs, web servers and SSO/SAML
Skills required
What you will do
- Resolve customer technical issues within SLA
- Investigate complex issues and reproduce them in labs
- Keep strong customer relationships and communicate clearly
- Contribute to documentation and the knowledge base
- Join the weekend on-call rotation and improve support processes
How to apply
- Open the official Elastic job page with the Apply button and submit your application there.
- Tailor your resume to complex customer issues you solved, the systems involved and how you communicated with customers.
Before the interview, prepare:
- Elasticsearch basics: shards, replicas, cluster health and why a cluster turns red
- JVM issues: heap pressure, GC pauses and reading a heap dump
- Kubernetes troubleshooting: pods failing, resource limits and logs
- Customer handling: calming an escalated customer while you investigate
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