Senior Technical Support Engineer – Azure App Services (Open Source Stacks)
Microsoft · Bengaluru
| Company | Microsoft |
|---|---|
| Role | Senior Technical Support Engineer – Azure App Services (Open Source Stacks) |
| Location | Bengaluru |
| Work mode | On-site |
| Experience | 3–6 years |
| Job type | Full-time |
About this job
Microsoft is hiring a Senior Technical Support Engineer in Bengaluru for Azure App Services, covering open-source stacks such as Node.js, Python, PHP, Java and Ruby. You will own complex customer cases for business clients and see them through to resolution.
You will troubleshoot Linux and Windows web apps, container deployments and Azure Functions, and look into issues with CMS platforms like WordPress. The role also involves mentoring, writing troubleshooting guides and working with product engineering. It is onsite.
Eligibility
- 3 years of customer-facing product or technical support
- 2 years supporting Azure App Services customers
- Hands-on debugging in open-source stacks such as Node.js, Python or PHP
- Experience with Linux web apps, Docker deployments or Functions
- Networking fundamentals; WordPress, Joomla or Drupal knowledge is a plus
Skills required
What you will do
- Own and resolve complex open-source App Services cases
- Diagnose deployment, startup and availability problems on Linux apps
- Escalate defects to product groups with clear evidence
- Build troubleshooting guides and share knowledge
- Coach and mentor newer support engineers
How to apply
- Open the official Microsoft job page with the Apply button and submit your application there.
- Tailor your resume to Linux or open-source web app problems you diagnosed on Azure or similar hosting.
Before the interview, prepare:
- App Service on Linux: containers, startup commands and logs
- Node.js or Python apps: common crashes and memory leaks
- WordPress on Azure: database connections, plugins and performance
- Network checks: DNS resolution, SSL errors and firewall rules
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