Support Escalation Engineer – CSP & Partner Center
Microsoft · Hyderabad
| Company | Microsoft |
|---|---|
| Role | Support Escalation Engineer – CSP & Partner Center |
| Location | Hyderabad |
| Work mode | On-site |
| Experience | 1–3 years |
| Job type | Full-time |
About this job
Microsoft is hiring a Support Escalation Engineer in Hyderabad for Cloud Solution Provider (CSP) and Partner Center issues. You will own complex, high-impact escalations from partners and drive them to resolution across teams.
Cases can involve sign-in and permissions, links between partner and customer tenants, subscriptions and licences, invoices and purchases, and Partner Center APIs. You will lead technical collaboration with engineering and product teams and coach frontline engineers. It is an onsite role.
Eligibility
- Bachelor's degree in CS or IT and 1+ year of relevant experience
- Or 3+ years in support, cloud services, identity or security
- Experience owning complex escalations across several teams
- Ability to read logs, telemetry and API behaviour
- Clear communication with partners and engineering
Skills required
What you will do
- Own CSP and Partner Center escalations from triage to closure
- Troubleshoot identity, subscriptions, licensing, billing and APIs
- Lead collaboration with engineering, operations and product teams
- Write clear updates and keep thorough case notes
- Improve diagnostics, guides and self-help to reduce repeat cases
How to apply
- Open the official Microsoft job page with the Apply button and submit your application there.
- Tailor your resume to escalations you owned, the systems involved and how you drove them to closure.
Before the interview, prepare:
- Microsoft 365 and Azure licensing basics for partners
- Entra ID: tenants, guest access and delegated admin (GDAP)
- Reading API errors and logs to find the failing step
- Running an escalation: problem statement, owners and status updates
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